Delete Your Lifio Account & Data

Delete your account from Lifio

On the web

1. Sign in to your Lifio account.
2. Open Profile, then find Account settings.
3. Under Delete account, select Delete my account.
4. Read and follow the confirmation instructions.
5. Type exactly DELETE when requested, then select Delete my account and wait for confirmation that deletion has been scheduled.

In the mobile app

1. Sign in to Lifio and open Settings.
2. Select Delete account, read the confirmation, and select Continue.
3. Type exactly DELETE, then select Delete account. After the request succeeds, the app signs you out.

For security, recent re-authentication may be required: sign out and sign back in before retrying if prompted. This public page is informational and does not submit deletion requests or collect account details.

30-day recovery/deletion period

After you request account deletion, your account enters Lifio's existing 30-day recovery/deletion period. During this period, you may be able to restore your account using Lifio's existing recovery process. After the applicable deletion process is completed, data scheduled for deletion is permanently deleted, subject to any information Lifio is required or permitted to retain for legal, security, fraud-prevention, accounting, payment, or regulatory purposes.

During the 30-day recovery window, sign in and use the account recovery option: Restore my account on the web or Restore account in mobile Settings. Deletion is not immediate or guaranteed to finish exactly on day 30; completion depends on periodic maintenance and provider operations.

What happens to your data?

When the deletion process completes, account-linked Lifio records covered by deletion include:

• Account/profile information and personal settings, privacy preferences, and onboarding information.
• Tasks, goals, habits, check-ins, and saved plans.
• Saved Secretary conversations and associated user-created content.
• Account-owned messages and attachment records, and account-linked member connections and invitations.

A recipient's own message content may remain. Deleting attachment records does not guarantee deletion of every uploaded file: uploaded web voice-note objects may remain in storage, and a complete file-deletion deadline has not been established.

Information that may be retained

Some limited information may be retained when required or permitted for legal, security, fraud-prevention, accounting, payment, dispute-resolution, or regulatory obligations.

These retained records are separate from your active Lifio profile and content. They may include deletion-request history, security and usage records, audit records, logs, backups, and information held by service providers under their own retention practices. Removing a direct account association from a usage record does not guarantee that all associated information is erased. Stripe financial records may be retained by Stripe or under applicable law; Lifio does not promise to erase them.

Subscriptions

If your account has an existing Stripe subscription, Lifio requests and verifies cancellation of future renewal before scheduling account deletion. Cancellation is normally at the end of the current billing period, not an immediate refund. If cancellation cannot be confirmed, the deletion request may fail; contact support for assistance.

Canceling a subscription and deleting an account are separate actions. Restoring your Lifio account does not automatically restart a canceled subscription.

Can't access your account?

Contact support@lifioai.com from the email address associated with your Lifio account and request account deletion. Identity verification is required before destructive action. Do not send passwords, payment details, or other sensitive information by email.

For more information about data use and retention, read the Lifio Privacy Policy.